CONTACT US

We're more than just a pet supplies brand — we're your partner in creating a home that feels cozy for both you and your furry friends.

Whether you need help with returns, want advice on choosing the right toy, cat bed, or cat tree, share how our pieces fit into your home, or simply want to connect, our door is always open.

Get in Touch

Email: support@cicscenter.com

For faster assistance with returns or exchanges, please include your order number and RA number (if provided) in your message.

How quickly we'll reply

Email: 24–48 business hours Social media: Within 1 business day — find us @CICSCENTER Customer care hours: Monday–Friday, 10 a.m. – 5 p.m. EST

From caring for delicate toys and packaging guidance to tracking your refund or finding the perfect spot for your cat's newest climbing tower, our team is dedicated to making your CICSCENTER experience gentle, seamless, and full of warmth.